Support and tickets

Open a new ticket

Click New ticket (or /account/support/new).

Create a ticket

1. Subject — short summary
2. Category — general, bug, billing, feature, account, other
3. Description — explain the issue with useful detail
4. Accept the privacy reminder if shown
5. Create ticket

Follow the conversation

Open a ticket from the list to see its details. You get the message thread with the team, the ticket status, and a status box that shows where handling stands (for example “waiting for support” or “with the support team”).

Ticket conversation

• Reply — type your message in the box at the bottom, then click Send
• Attach files — PDF, images, zip, or text (limits on count and size; each file is scanned before upload)
• Request closure when the issue is resolved, or request reopening if the ticket was closed too early

Read the list

The table shows: No., subject, status (pending, in progress, on hold, solved, closed), timing, and updated. Click a row to open the full conversation.